Amazon is one of the largest online retailers that rely on technology to deliver communications and support services. Amazon, like many other online sites, provides emails and online forms for customers to complain about broken items, missing packages, and general customer service issues.
Order confirmations and shipping method communications are done online or via emails. Customers can review their Amazon account to review purchases and track packages. But what happens when a customer wants to speak to a live person at Amazon? Is there a phone number to call and get help? Find out how to contact Amazon customer service via the telephone.
Amazon.com Customer Service Support: General Procedures
Customers can use the general service procedures provided by Amazon on the Account Summary page. These procedures rely entirely on completing online forms and using the feedback feature.
Find the Help link on your Account Summary and it will lead you to options for solving service issues, including returns and missing items. These are some of the links that can get you to online forms and resources within Amazon Customer Service:
- Where is my stuff – helps trace shipments
- Problem with orders
- Contacting amazon Sellers
- Missing items
- Defective items
- Kindle customer service forums
Contacting an Amazon Delivery Company for Missing Packages
Customer can track packages by contacting the delivery service, like UPS and FEDEX. The purchase confirmation email sent by Amazon can be used to find the package tracking number and the name of the delivery company.
Contact the company online or via the telephone to track packages. The delivery service generally advises that the customer also contact Amazon before starting an investigation for missing shipment or items.
Find Amazon Customer Service Telephone Numbers
Amazon does not publish Customer Service numbers on the website, at least not easily located. However, the company employs live customer service staff to answer questions. Finding the company’s phone numbers requires some research and going outside the site.
Amazon is a publicly traded company and it files quarterly reports with the Securities and Exchange Commission, SEC. The most current filing with the SEC provides Amazon’s corporate office number and address.
Go to the SEC website, search for “Amazon Com” or stock symbol AMZN to find the most current filings. The first page provides the corporate phone number; use this number and ask for Customer Service. Currently, the corporate number is (206) 266-1000. Amazon corporate address is 410 Terry Avenue North, Seattle WA, 98109.
Use the White Pages Business telephone directory to find Amazon numbers. Search for “Amazon Digital Services” and use Seattle, WA as the business address. Currently, the White Pages list the same number as the SEC filing plus the (206) 266-2335 number.
From experience trying to locate an Amazon missing package, I found and used the direct Customer Service Contact phone number, (866) 216-1072 for domestic and international purchase orders.
These numbers may change in the future, but using the SEC filings and the White Pages Business directory will help to locate Amazon's support telephone numbers. Note that the company is located in Seattle, WA when searching.
Resources: Securities and Exchange Commission 10K Filing, as of 1/28/2011.
Sylvia Cruz - Sylvia holds Bachelor and Master degrees in Business Administration with majors in Finance and Accounting. She is also a CIA - Certified ...
